At Slamcase, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.
Return Window
Our return policy lasts for 30 days from the date your order is delivered.
After 30 days, we are unable to offer a refund or exchange.
Eligibility for Returns
Returnable Items
To qualify for a return:
- The item must be unused
- The item must be in its original condition
- The item must be returned in its original packaging
- Proof of purchase or order confirmation is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to misuse or improper handling
- Products returned incomplete or missing parts not caused by our error
- Products returned more than 30 days after delivery
- Orders lost due to incorrect shipping information provided by the customer
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item received is defective
- The wrong item was shipped
- The product arrived damaged
Once your return request is approved, return instructions and the return address will be provided by email.
Do not send items back without contacting us first.
Refund Process
After we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund. If approved:
- Refunds will be issued to the original payment method
- Processing time is typically 3–5 business days
Please note that additional processing time may be required by your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank, as processing times may vary
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrectly shipped
Order Cancellation
Orders may be canceled before they are processed or shipped.
If you would like to cancel your order, please contact us as soon as possible after placing it.
Once an order has been dispatched, cancellation is no longer possible.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
Ds. Wangandowo No. 253
RT 05 RW 03, Kec. Bojong
Pekalongan, Central Java 51156
Indonesia
Customer Support
Email: contact@slamcase.com
Phone: +62 856-0331-6947
Monday – Friday
09:00 AM – 07:00 PM (GMT+7)